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GP Extended Access Service

What is Extended Access?                     

In September 2017 it was agreed by the Stevenage Locality Commissioning Group to provide a new extended access service to patients that was being proposed by NHS England and being implemented by East & north Hertfordshire CCG.

Stevenage Locality Commissioning Group agreed that this pilot project should be run by Stevenage Health Ltd the collaborative company made up of 5 Stevenage GP Practices (Bedwell and Roebuck Surgery, King George Surgery, Manor House Surgery, Stanmore Medical Group and Symonds Green Surgery).

The extended access service started on Monday 2nd July and is aimed at providing GP appointments after 6:30pm Monday to Friday and at weekends.  Please note this is not an 8 to 8 service.

The Stevenage Extended Access service will be providing GP & Advanced Nurse Practitioner (ANP) appointments from 18:30 to 20:00 Monday to Friday, Saturday and Sunday 10:00 to 14:30 or on a Bank Holiday from 10am to 1pm 

This service will provided an extra 44 hours of GP & ANP appointments for Stevenage Locality per week or 179 appointments. 

Patients can make an appointment by contacting their own Surgery during normal opening hours or by telephoning 01438 847501 Monday to Friday from 6:30 to 8pm or Saturday and Sunday from 10am to 2:30pm or on a Bank Holiday from 10am to 1pm. 

Where is this service provided from?                        

The service is running from Kingsway Health Centre located on the Stevenage Leisure Park at 5 Kings Way, Stevenage SG1 2UA. 

CQC Report for Extended Access Service Provided at Kingsway Health Centre                        

The Stevenage Extended Access Service was inspected by the CQC in September 2019 and the following report was received Stevenage Extended Access CQC Report September 2019.  At the time of the inspection the service had been in place for just over a year. We are pleased that the inspectors found that our service is caring and responsive to patients’ needs. The Stevenage service was the first ‘extended access’ service to be inspected by the CQC in our area and we have acknowledged the inspectors’ findings, many of which are related to technical issues related to practice staff using a building which is not their main base. A detailed action plan is already in place and many of the issues raised have already been addressed. We are due to have a follow-up meeting with the CQC shortly and with the support of our commissioners, we feel confident that we will be able to give the inspectors the reassurance that they are looking for. 

Information Governance and your medical records

In order to benefit from Extended Access appointments at the Stevenage Health HUB, clinicians will need to access your medical records.

You will be asked to give your consent when you book, so that the local GP or ANP can give you the best care, just like at your usual practice.  Your HUB consultation will be saved into your record, along with any prescriptions, referrals or further action, so that your usual GP is kept up to date with your care.  Your consent will only be for the consultation/appointment you have booked and you will be asked to provide consent each time you book an Extended Access appointment via your surgery.

A postcard produced by East and North Herts CCG summarising the "My Care Record" programme can be seen on following link:

A postcard produced by East and North Herts CCG summarising the "My Care Record" programme can be seen on following link:

MCR postcard

Here are some frequently asked questions about the programme:

Frequently Asked Questions Dec 2017

Frequently Asked Questions easy read Dec 2017

We are part of East and North Herts CCG - Here is a link to their policy on medical record usage:

If you wish to opt out of record sharing, please complete the form below and hand it in to your usual GP practice:

Record sharing Opt Out form Dec 2017

Further Information

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